Welcome to uefa.com video support

Top 10 Frequently Asked Questions
How do I watch the uefa.com Live Streaming once the match begins?
Can I access uefa.com video from an Apple Macintosh, for example using OSX?
When will replays of live games be available later for “video on demand” access?
From what countries/regions can I access Live Streaming and VoD?
How do I purchase a ticket to watch a match online or download a clip?
I am experiencing problems in IE7. Why?
Where can I find the Video on Demand Term's and Conditions?
What is a “webcast” or Live Stream?
What are the system requirements for video.uefa.com?
How do I check my system's compatibility?
 
General and Products
Can I access uefa.com video from an Apple Macintosh, for example using OSX?
From what countries/regions can I access Live Streaming and VoD?
How do I check my system's compatibility?
How do I purchase a ticket to watch a match online or download a clip?
How do I watch the uefa.com Live Streaming once the match begins?
What is a “webcast” or Live Stream?
What is my CCV number?
What subscription packages are available to purchase?
When will replays of live games be available later for “video on demand” access?
When will the schedule of the live matches be available to view on the site?
Where can I find the Video on Demand Term's and Conditions?
Can I use the support site in any languages other than english?
Do I have to purchase the entire subscription package or can I just purchase individual matches?
How do I contact your support staff?
How do I unsubscribe from your periodic newsletter emails?
How quick will your support staff reply to my email?
Replay Matchpack Package
What browsers are supported?
What is the Replay Matchpack Highlights package?
What is the Replay Subscription package?
What kinds of support are available?
What Live Matches are available on the site?
When is live text-based chat support available?
Who are the Host Broadcasters?
 
 
Billing and Accounts
Can you tell me how much I will be charged in my local currency?
How can I change my personal details such as password, email address or username?
How can I retrieve my password if I forget it?
How can I view my purchase history?
How will charges appear on my credit card?
What can I do if my credit card is declined and I think its a mistake?
What forms of payment do you take?
What if I want a refund for a Live or Replay streaming product or package?
Why are there two login options on the uefa.com video site?
Why do I need different accounts for Live and Replay matches?
 
Technical Issues
How can I test my PC to see if I can view the match streams?
I am experiencing problems in IE7. Why?
What are the system requirements for video.uefa.com?
Is the Vista Operating System Supported?
Request for More Information
Do I need to enable 'pop ups'? What if I have a pop-up blocker?
Do I need to have Javascript enabled to use the UEFA Champions League and Europa League video section?
Do I need to use Adobe Flash Player?
I am behind a firewall. Can I still access the live streaming video?
I keep getting a blank pop-up when I select the uefa.com video content or I see a blank or white screen only?
Is the Windows 7 Operating System Supported?
What do my security settings need to be?
What should I know about my IP address?
What speed internet connection do I need to view the match streams? Do I need Broadband?
Why can I not view the site correctly?
Why do I get a ‘connection error’ message when viewing match streams?